IT. Application and Helpdesk Support

We are seeking a motivated and detail-oriented IT Helpdesk & Application Specialist to join our team. This individual will play a dual role: providing first-level IT support to employees and managing Yardi-related reporting and analytics. The ideal candidate will be a problem solver with strong technical skills, a customer service mindset, and experience working with Yardi, SQL, Power BI, and Microsoft Forms.

• Serve as the first point of contact for IT-related issues, including hardware, software, network, and access problems.
• Troubleshoot and resolve technical issues in a timely manner, escalating when needed.
• Manage IT support tickets, track progress, and ensure timely resolution.
• Assist with user onboarding and offboarding, including account setup and permissions.
• Maintain accurate documentation of IT processes, issues, and resolutions.
• Generate and maintain reports in Yardi to support operations, finance, and management.
• Build and optimize custom reports using SQL queries.
• Design and publish dashboards and visualizations in Power BI to deliver actionable insights.
• Collect and organize data using Microsoft Forms and other tools to support reporting needs.
• Partner with business units to understand reporting requirements and deliver accurate solutions.

• Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or related field (preferred).
• 2+ years of experience in IT support/helpdesk or a similar technical role.
• Hands-on experience with Yardi software or any other related software (reporting).
• Strong skills in SQL (query writing, data extraction).
• Proficiency with Power BI for creating dashboards and visual reports.
• Experience using Microsoft Forms and Microsoft 365 ecosystem.
• Experience with MS 365 and Azure.
• Strong problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.